Identified - Some customers may be missing some February transactions when viewing their Connected Accounts, even though the account balance displayed is up-to-date. We've identified the cause of the problem and are working on a fix. Rest assured, your 86 400 account transactions and balances are not affected by this issue.
Feb 27, 15:40 AEDT
Our app Operational
Card payments Operational
Call centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We're updating some systems used in our sign up process on Sunday 1 March from 12:00am to 7:00am (Sydney time). New customers won't be able to join us during the time period shown above.
Posted on Feb 27, 13:11 AEDT
Past Incidents
Feb 28, 2020

No incidents reported today.

Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Resolved - This incident has been resolved.
Feb 20, 16:30 AEDT
Identified - But don’t worry, any transactions you’ve made have gone through and your account balances are up to date. We’ll update this page the second the transactions appear in the app.
Feb 20, 15:47 AEDT
Completed - The scheduled maintenance has been completed.
Feb 20, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 02:00 AEDT
Scheduled - We're updating some systems used in our sign up process from 2:00 AM to 6:00 AM on Thursday the 20th of February. New customers won't be able to join us during the time period shown above.
Feb 19, 16:06 AEDT
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 06:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 03:30 AEDT
Scheduled - We’re performing scheduled system maintenance to ensure we continue to provide you with a reliable and secure banking experience. During this time, our app will be unavailable but you can still use your debit card and digital wallet.
Feb 18, 16:13 AEDT
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Resolved - This incident has been resolved.
Feb 15, 17:16 AEDT
Identified - We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Feb 15, 13:18 AEDT
Feb 14, 2020

No incidents reported.