Service Under Maintenance
Our app Under Maintenance
Card payments Operational
Call centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance to our app Jan 23, 02:00-06:00 AEDT
We’re making some improvements to our app so it will be unavailable during this time. We hope it doesn’t put you out too much.
Posted on Jan 21, 09:43 AEDT
Past Incidents
Jan 22, 2020
Completed - The scheduled maintenance has been completed.
Jan 22, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:00 AEDT
Scheduled - We’re making some improvements to our app. While we don't think it will impact you - we thought we'd let you know anyway.
Jan 20, 10:16 AEDT
Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:30 AEDT
Scheduled - We’re making some improvements to our app. While we don't think it will impact you - we thought we'd let you know anyway.
Jan 17, 14:27 AEDT
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - This incident has been resolved.
Jan 17, 14:17 AEDT
Monitoring - We’ve identified an issue processing payments for a small number of our customers between Thursday 2 January and Monday 6 January. This issue has now been fixed but has caused some rejected payments. The issue has not impacted card payments or cash withdrawals.

We’re really sorry for any inconvenience experienced for those who were affected.

If you didn’t receive a payment

A small number of customers who were expecting a payment into their accounts using their BSB and Account Number had the transaction rejected and returned to the sender. If you believe you have not received a payment, please contact the sender to reissue the payment. Please be aware it may take the sender’s bank up to 2 days to process the rejected payment.

If a payment out didn’t occur

Some customers who had set up direct debits from their 86 400 accounts (for example paying bills or subscriptions) may have had the transactions declined between Thursday 2 January and Monday 6 January with the transfer amount remaining in their account. If you believe that you have had an incomplete transaction, please contact the direct debit recipient (e.g. your electricity provider) to see if the payment needs to be made again.

Out of pocket

If you’ve incurred a fee as a result of an incomplete transaction please call our contact centre on 1300 086 400 (Mon-Fri 8am-8pm Sydney time) and we’ll sort you out.

Again, we’re really sorry for any inconvenience experienced for those who were affected. If you have any questions please call our contact centre on 1300 086 400 (Mon-Fri 8am-8pm Sydney time).
Jan 7, 15:21 AEDT
Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.