Identified - We've identified a bug preventing some customers from adding their card to Apple Pay or Google Pay from the 86 400 app.

We're working with our provider on a fix for this issue and should have it resolved by the end of the week. We'll update this page as soon as things are back up and running.

In the meantime, customers are able to add their 86 400 Visa Debit card to Apple Pay or Google Pay once they receive their card in the mail.
Sep 28, 10:51 AEST
Our app Degraded Performance
Card payments Operational
Call centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2020

No incidents reported today.

Sep 28, 2020

Unresolved incident: Issues with in-app provisioning of Apple Pay and Google Pay.

Sep 27, 2020
Completed - The scheduled maintenance has been completed.
Sep 27, 07:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:00 AEST
Scheduled - Our app will be temporarily unavailable on Sunday 27 September from 4am to 7:30am (Sydney time) while we undertake some planned maintenance activities.

During this time, customers can still make payments using their debit card or digital wallet, and withdraw cash from ATMs.

We apologise for any inconvenience this may cause and appreciate your support.
Sep 25, 12:12 AEST
Completed - The scheduled maintenance has been completed.
Sep 27, 07:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:02 AEST
Scheduled - We're updating some systems used in our sign up process on Sunday 27 September from 12am to 7:30am (Sydney time). If you’re looking to join 86 400, you’ll be able to sign up once we’re back up and running.
Sep 25, 12:07 AEST
Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 05:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 03:30 AEST
Scheduled - We’re performing some scheduled maintenance activities on Thursday 24 September between 3:30am and 5:30am (Sydney time) to keep our systems in tip-top shape.

Our app may be unavailable during this time. We apologise for any inconvenience and appreciate your patience.
Sep 23, 09:41 AEST
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - This incident has been resolved.
Sep 17, 19:21 AEST
Identified - We’re working to resolve this and we’ll update this page the second it’s back to normal.
Sep 17, 18:47 AEST
Sep 16, 2020
Resolved - This incident has been resolved.
Sep 16, 14:49 AEST
Identified - We've identified a bug affecting some iPhone customers using the Connected Accounts feature. These customers may experience the app freezing when connecting a new account or updating their credentials for an existing connected account.

We're working on a fix and will update this page the moment it's back up and running. If you experience this bug, please try restarting your app as it may have worked.

Rest assured, the rest of our Connected Accounts feature is continuing to function as normal, including regular refreshes of your connected account balances and transactions.
Sep 15, 15:18 AEST
Investigating - Some iPhone customers may experience issues when adding or updating their Connected Accounts. We’re working to resolve this and will update this page the second it’s back up and running.
Sep 15, 09:30 AEST
Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 08:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:30 AEST
Scheduled - Our Connected Accounts feature will be unavailable from Monday 14 September 10:30pm until Tuesday 15 September 8:30am (Sydney time).

During this time, balances and transactions for your connected accounts won't automatically refresh, and you won't be able to add or remove any connected accounts.
Sep 11, 14:04 AEST